Customer Experience Provider

Rowlett, TX
Full Time
Experienced

About Us:
At Hank’s Handyman Services, we set the bar high. Our team takes pride in delivering Red Carpet-level service to every homeowner, every time. We’re a team of professionals who value craftsmanship, communication, and a commitment to excellence. If you're someone who brings your best every day and thrives in a supportive, fast-paced environment, we want to hear from you!

Position Overview:
We’re currently seeking Call Center Representatives to join our growing team. This is not a sales role, it’s about building relationships, providing exceptional customer service, and helping homeowners schedule the services they need.

What You’ll Do:

  • Answer incoming calls and assist potential customers in a friendly and professional manner

  • Schedule appointments and provide information about our services

  • Accurately input data and customer details into our systems

  • Deliver consistent, high-quality customer experiences

  • Work collaboratively with teammates to support daily operations

What We’re Looking For:

  • Strong communication skills (verbal and written)

  • Excellent attention to detail

  • Prior experience in a call center or customer service environment preferred

  • A professional, upbeat phone presence

  • High energy, trainable, and positive attitude

  • Dependable, punctual, and strong work ethic

Preferred (but not required):

  • Experience with Service Titan

  • Proficiency with Microsoft Office (Word, Excel, Outlook)

  • Familiarity with Google Drive (Docs, Sheets, Forms)

Benefits:

  • Medical, Dental, and Vision Insurance

  • 401(k) Retirement Plan

  • Paid Time Off (PTO)

  • Paid Holidays
     

Ready to Apply?
We’d love to hear from you! Submit your resume and let us know why you’d be a great fit for Hank’s Handyman Services.

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