Call Center Representative

NWIBaths.com is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling in the Northwest Indiana and Chicagoland area. We enrich the lives of those we touch with bathrooms that are attractive, durable, and maintenance-free.

We are looking for an in person professional Call Center Representative for our office in Merrillville, IN. Join our team of winners and earn a substantial income. Work for one of the fastest growing companies in the industry. Earn money while making a positive impact that helps homeowners improve their homes. Hourly pay plus volume bonuses based on quality appointments. Flexible schedule, and opportunities for extra hours. 

$15 - $27+ through uncapped bonuses on top of hourly pay.  Room for advancement.

Essential Duties:

• Set up qualified appointments for free consultations
• Contact homeowners by outbound calls
• Deliver scripted pitch to the homeowners

• Adjust scripted pitch to meet needs of specific homeowners
• Handle homeowner's questions and objections
• Obtain homeowners information including names, addresses, phone numbers, etc.
• Input appointment details into the computer system
• Confirm appointments placed with canvassers or sales representative
• Issue appointments for reps to meet prospective homeowners
• Answer inbound calls
• Update lead information and maintaining reports

Qualifications & Skills:

• Customer service and interpersonal expertise  
• Strong, clear and concise written and verbal communication 
• Confidence on the phone, and speaking with customers
• Knowledge of sales, marketing principles, and strategies
• Relevant work experience in telemarketing, sales, marketing, or promotions
• Proficiency in relevant computer applications
• Resilience, adaptability, persistance, persuasion, and problem solving
• Company services and product proficiency - training provided
• Reliable transportation