Call Center Assistant Manager
Albuquerque, NM
Full Time
Manager/Supervisor
Poulin Design Center has been a family-owned home remodeling company for over 40 years! We are seeking a Lead-Setter Assistant Manager who embodies our company culture, demonstrates innovation and integrity, and will help us uphold our reputation for exceptional customer service and quality work.
Lead-Setter Assistant Manager Qualifications:
Benefits:
Lead-Setter Assistant Manager Qualifications:
- High School diploma or equivalency, required
- 3+ year(s) of appointment scheduling and/ or call center training experience; proficiency in Microsoft Office 365 Copilot, Salesforce (I-360), and related applications; knowledge of our brands, preferred
- A passion for customer service and training
- Excellent interpersonal communication, time management, and organization skills
- Strong decision-making, problem-solving, and adaptability to challenges
- Participate in and lead goal-setting meetings with management and team
- Hire and train Lead-Setters in partnership with Human Resources (HR)
- Review recorded calls for quality assurance and record daily KPIS on scorecard
- Perform the responsibilities of a Lead-Setter
- Provide front desk coverage for walk-in traffic and events as needed
Benefits:
- 401(k) profit-sharing retirement plan
- Medical, dental, and vision insurance
- Paid time off
- Mileage reimbursement
- Employee discounts
- Referral programs
- Full-time, 32-40 hours per week (on-site)
- .5-1-hour meal break, non-exempt
- Monday-Friday: 8:30pm-5:00pm
- Rotating Saturday: 9:30am-3:00pm
- Are you able to pass a motor vehicle report, background check, and drug screening for illegal substances?
- Are you authorized to work in the U.S.?
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