Call Center Representative

Location: Savage, MD

Company Overview:
Long Home is one of the fastest-growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling solutions that enrich lives with bathrooms that are attractive, durable, and maintenance-free.

We are looking for a Call Center Representative to join our winning team in Savage, MD. Be part of a high-energy environment where your work makes a positive impact by helping homeowners improve their homes — and earn a substantial income doing it!

General Purpose:

Customer service and communication skills are a must. You will contact homeowners by phone to schedule qualified appointments for free consultations, input lead information, update reports, and respond to phone inquiries from ads.

Responsibilities:

• Deliver a scripted pitch to homeowners

• Adjust the script as needed to meet homeowners' needs

• Handle homeowner questions and overcome objections

• Collect homeowner information (name, address, phone number, etc.)

• Receive and schedule appointments over the phone

• Enter appointment details and homeowner information into the system

• Confirm appointments with canvassers or sales representatives

• Assign appointments to sales representatives

• Make quality control calls

• Respond to incoming calls from potential homeowners

• Follow up with homeowners after initial contact

• Maintain and update lead information and reports

Qualifications:

• Sales background required

• Previous sales experience preferred

• Previous telemarketing experience preferred

• Strong knowledge of sales and marketing principles and strategies

• Excellent communication and customer service skills

• Proficiency in relevant computer applications

• Product knowledge (training provided)

• Positive, professional attitude and team-oriented mindset

Benefits:

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Life Insurance

• 401(k) Retirement Plan

• Paid Vacation

• Paid Sick Time

• Professional Development Opportunities