Office Assistant / Lead Setter
Job Title: Office Assistant / Lead Setter
Company: Prime JD Bathroom Remodel Express
Location: High Desert Area, California
Job Type: Full-Time
About Us
Prime JD Bathroom Remodel Express is a fast-growing bathroom remodeling company serving the High Desert area. We specialize in high-quality, efficient remodels and pride ourselves on excellent customer service and professionalism.
Position Overview
We are seeking a reliable and motivated Office Assistant / Lead Setter to support daily office operations and drive lead generation efforts. This role is ideal for someone who is organized, detail-oriented, and comfortable making both inbound and outbound calls.
This position requires a high level of outbound calling (including cold calling), so candidates must be comfortable speaking with potential customers and handling rejection while maintaining a positive attitude.
Key Responsibilities
- Answer incoming calls and respond to customer inquiries
- Make outbound calls, including cold calling, to generate and follow up on leads
- Set and confirm appointments for in-home estimates
- Maintain and update customer information in CRM or tracking systems
- Assist with general administrative tasks (filing, emails, data entry)
- Coordinate with the sales team to ensure smooth appointment flow
- Provide excellent customer service and represent the company professionally
Qualifications
- Previous experience in office administration required
- Experience with outbound calling, cold calling, or lead generation strongly preferred
- Strong communication and phone skills
- Comfortable handling objections and hearing “no”
- Basic computer skills (email, spreadsheets, CRM systems a plus)
- Strong organizational and multitasking abilities
- Reliable, punctual, and self-motivated
Compensation & Benefits
- Competitive hourly pay (based on experience)
- Performance bonuses for booked appointments/leads
- Opportunities for growth within the company
- Flexible scheduling (if applicable)