Installation Manager

Location: West Des Moines, IA (Must live in the Des Moines area)
Travel: Occasional travel to Omaha once per week — returns home nightly
Company: HomeView Exteriors & Baths

Position Overview

HomeView Exteriors & Baths is seeking a highly skilled Installation Manager / Project Manager who is proficient in bath repairs, window repairs, entry door repairs, and siding. This role is ideal for a hands-on leader who can manage projects, support installation teams, and ensure exceptional customer satisfaction.

Duties & Responsibilities

1. Job Oversight & Scheduling

• Manage and schedule all jobs from start to finish.

• Coordinate crews and subcontractors for timely installs.

• Perform site visits before and during projects to verify scope and progress.

2. Material Ordering & Logistics

• Accurately order materials based on project scope.

• Coordinate delivery timelines to match schedules.

• Manage returns or reorders to prevent delays.

3. Installation Support

• Assist with small window installs as needed.

• Provide hands-on support for roofing, siding, windows, gutters, and bath installations.

• Step in to help when crews are short-handed.

4. Quality Control

• Routinely inspect work to ensure it meets company standards.

• Resolve punch list items before job completion.

• Confirm all work is 100% complete prior to final walkthrough.

5. Customer Communication

• Act as the main point of contact for homeowners during installation.

• Provide timely updates on progress, timelines, and changes.

• Address and resolve issues professionally.

6. Problem Solving & Adjustments

• Troubleshoot job site issues, crew needs, material discrepancies, and weather delays.

• Make real-time decisions that maintain quality and keep projects moving.

7. Reviews & Customer Satisfaction

• Ensure a smooth and professional customer experience.

• Request 5-star reviews upon completion and send direct review links.

• Address last-minute concerns to secure positive feedback.

8. Documentation & Reporting

• Use the company CRM/job tracking system to log all updates.

• Take before, during, and after photos for every job.

• Track change orders, timelines, and completion status.

9. Safety & Compliance

• Ensure job sites follow OSHA and company safety guidelines.

• Conduct regular safety checks and correct issues immediately.

10. Coordination with Sales Team

• Verify the sold scope of work matches actual installation needs.

• Communicate change orders, discrepancies, and up-sell opportunities.

• Keep the sales team updated on project timelines and status.

Benefits & Perks

• Medical

• Dental

• Vision

• Paid Vacation

• Paid Sick Time

• 2 weeks paid vacation/sick time