Training Coordinator
Job Title: Training Coordinator
Job Type: Full-time
Schedule: The position requires availability to work a flexible schedule between Monday and Sunday, totaling 40 hours per week.
Compensation: $5.00 – $7.00/hour
About Us:
We’re a family-owned and operated kitchen, bath, and flooring remodeling company located in Southern California. We’ve been in business for over 40 years and are looking for the right people to join our growing team. Our mission is to improve people’s lives by transforming their surroundings and providing a fun, hassle-free remodeling experience.
Do you want to transform your career? Start here.
Job Description:
Are you someone who is passionate about developing people, driving performance, and creating structured learning experiences? This is not a passive training role—we are looking for a Training Coordinator who can take full ownership of training delivery, and performance improvement across multiple teams.
You will be responsible for facilitating new hire classes, managing nesting phases, conducting quality audits, and providing coaching to ensure employees meet performance standards. This role directly impacts team success across Scheduling (Voice & Chat), Rehash, Aged, and Confirmation teams.
Responsibilities:
Facilitate new hire training classes and ensure structured onboarding delivery
Manage and oversee the nesting phase of new employees
Track and monitor performance metrics of trainees and existing team members
Identify skill gaps and implement immediate training solutions
Assist in updating and improving training materials, scripts, and resources
Ensure consistency and standardization across all training sessions
Conduct quality audit calls and chats to evaluate performance of the Call Center Team:
Scheduling Coordinator (Voice & Chat)
Rehash Team
Aged Team
Confirmation Team
Collaborate with leadership to align training with operational goals
What Makes Someone Successful in This Role:
Strong facilitation and communication skills
Ability to coach and develop people with different learning styles
Data-driven mindset with focus on performance improvement
Takes full ownership of training outcomes and team results
Thrives in a fast-paced, high-performance environment
Qualifications:
Minimum 3 years of experience in call center operations or training environment
Strong understanding of call center metrics (QA, conversion, attendance, etc.)
Experience in coaching, mentoring, or training team members
Demonstrates strong proficiency in documentation, data management, and presentation development using Microsoft Word, Excel, and PowerPoint.
Ability to handle multiple teams and priorities simultaneously
Benefits:
Paid Training
Weekly Pay
Performance-Based Incentives
Growth and Leadership Opportunities
Continued Education and Training
JOB AGREEMENT
Training & Active Support (1st - 2nd month)
Rate: $5.00/hour
Focus:
Learn training structure, tools, and processes
Shadow new hire classes and observe facilitation
Assist in basic training tasks and documentation
Understand KPIs across all supported teams
Start taking calls
Shadow Support nesting phase for new hires
Full Training Ownership (3rd – 4th Month)
Rate: $7.00/hour
Focus:
Fully facilitate new hire classes independently
Manage nesting phase and trainee performance
Conduct consistent QA audits and structured coaching
Support multiple teams (Voice, Chat, Rehash, Aged, Confirmation)
Lead training strategy and continuous improvement
Identify performance gaps and implement solutions
Update training materials, scripts, and resources
Partner with leadership to drive overall team performance
Improve QA scores, conversion rates, and team performance
Important Notes
This compensation structure serves as a guideline and is subject to adjustment based on performance and business needs. Employees who exceed expectations may progress through stages earlier and take on higher responsibilities ahead of schedule.
The Company reserves the right to extend any stage depending on performance, readiness, or operational requirements. Failure to meet performance expectations may result in reassessment of role fit, compensation adjustments, or removal from the position, in accordance with Company policy.