Call Center Team Lead

Overview

We are seeking an experienced Call Center Team Lead to oversee daily call center operations and support our marketing and sales initiatives. This role is ideal for a confident leader who can manage a team, track performance, and ensure exceptional communication with prospective clients.

We are currently looking for an experienced Call Center Team Lead to support our South Jersey & Pennsylvania territory, working in-office at our Springfield, New Jersey location.

Responsibilities

• Lead, coach, and manage a call center team to support sales appointment scheduling

• Coordinate sales team schedules and ensure efficient daily coverage

• Monitor and track campaign performance, providing accurate reporting to management

• Ensure high-quality customer interactions via phone, text, and email

• Maintain accurate data entry and reporting within CRM systems

• Collaborate with leadership to improve processes and team performance

Qualifications

• Previous experience as a call center lead, supervisor, or similar leadership role preferred

• Strong background in phone-based customer service and team oversight

• Experience with CRM or data management systems

• Excellent communication, organizational, and leadership skills

• Ability to work independently in a fast-paced, in-office environment
  
  Job Details

• Job Type: Full-time (40 hours per week)

• Work Location: In-office